Terms of Service

Kleen Up is a trade name of Kleen Up LLC. Where these terms say “we” or “us”, they mean Kleen Up LLC, the company that carries the obligations described here.

Kleen Up LLC provides residential and commercial cleaning in the North Carolina Triangle and Greater Orlando, Florida, including apartment turnovers, house cleaning, janitorial service, interior painting, carpet and floor care, window cleaning, and pressure washing.

Kleen Up may use independent service providers to perform the work. Kleen Up remains your point of contact for the service you booked.

The price range shown when you book is an estimate based on what you tell us: service type, bedroom count, number of units. We confirm the final price before the job.

If the space differs materially from what was described, we will contact you before doing additional work. Examples include heavy build-up requiring specialty treatment, a unit significantly larger than described, or debris removal beyond ordinary cleaning. If the job needs more work than described, we will contact you for approval before doing it.

Unless we agree otherwise, there is no deposit. You are invoiced after the job is finished.

Residential invoices are due on receipt. Commercial and property-management accounts are billed on the terms in their service agreement. If you have a signed service agreement with us, it controls where it differs from these terms. You can pay by check, direct deposit, or online where that option is offered.

Invoices unpaid 30 days past their due date may pause further scheduling until the balance is settled.

Booking online submits a request. We'll confirm your date and time by email. A job is not scheduled until you receive that confirmation.

You can reschedule or cancel from your client portal or by contacting us. Please give at least 24 hours' notice to cancel or reschedule. We may need to reschedule for reasons outside our control, and we will work with you on a new time.

You are responsible for making sure we can get in. That means a working lockbox or gate code, a key left where you said it would be, or someone present to let the crew in.

Entry instructions are shared only with the people who need them to do your job. If a crew arrives and cannot access the property, we will contact you; a repeat visit may be billed as a new job.

Please secure cash, jewelry, firearms, prescription medication, and irreplaceable items before your appointment.

We may photograph the job before and after the work and share the photos with you. Photos are kept privately and used for quality and records. We do not use photos of your property in advertising without your permission.

If something in the agreed scope was missed, tell us within 48 hours of the job and we will work with you to make it right.

For damage you believe we caused, contact us within 48 hours with photos so we can investigate while the evidence is fresh. We carry commercial general liability insurance; a certificate is available on request.

Our crews do not handle biohazards or bodily fluids, mold remediation, pest infestations, hoarding cleanouts, exterior work at heights requiring specialized equipment, or the moving of heavy furniture and appliances. If your job involves any of these, contact us first.

In North Carolina we serve the Triangle: Raleigh, Durham, Cary, Apex, Chapel Hill, Morrisville, and Wake Forest. In Florida we serve Greater Orlando: Orlando, Winter Park, Kissimmee, Altamonte Springs, Sanford, Lake Mary, Oviedo, Winter Garden, Apopka, Windermere, Ocoee, Clermont, and Lake Buena Vista. Bookings outside these areas are subject to confirmation.

Except where the law does not allow it to be limited, our liability for any claim connected to a job is capped at the amount paid or payable for that job. We are not liable for indirect or consequential losses, such as lost rent or missed move-in dates.

Nothing here limits liability for personal injury or for anything caused by our own gross negligence.

We may update these terms; the effective date above will change when we do. The terms in force when you booked are the ones that apply to that job.

These terms are governed by the laws of the state where the service is performed, and any dispute will be handled in the courts of that state.

How we handle your information is covered separately in our Privacy Policy.