Privacy Policy

When you book a cleaning or request a walkthrough, you give us:

• Your name, email address, and phone number
• The service address, and for businesses, the company or property name
• Details about the job: service type, bedrooms, number of units, preferred date
• Entry instructions, if you provide them: a lockbox or gate code, where a key is hidden, or who to check in with
• Any notes you add, such as parking, pets, or specific requests

After a job, we hold a record of the work, the invoice and whether it has been paid, the before-and-after photos, and any review you leave.

We never see or store your full card number. If you pay online, a secure payment processor handles your card. We only learn whether the payment went through.

Our website also collects ordinary technical information: pages visited, approximate location from your IP address, and device type.

Entry instructions are shared only with the people who need them to do your job. We do not use them for marketing. You can ask us to delete them after a job.

To schedule and perform your cleaning, to let the assigned contractor find and enter the property, to send confirmations and completion photos, to invoice and collect payment, to answer questions and resolve problems, and to keep the history you see in your client portal.

If you are an existing client, we may email you about your service. We do not sell your information.

The people who perform your service see what they need to do the work, such as your name, address, job details and entry instructions. They are required to keep it confidential.

We also use service providers to run the business, in these categories: hosting and data storage providers, email delivery providers, payment processors, analytics and advertising providers, mapping and address lookup providers, error monitoring providers, messaging providers (such as WhatsApp), and automated assistant tools that help us answer messages. They may use your information to provide their services to us. Our analytics and advertising partners may also use website activity data as described under Cookies and advertising.

Beyond that, we share information only when the law requires it, or when it is necessary to establish or defend a legal claim.

We use Google Analytics to understand how people use our site, and the Meta pixel to measure our Facebook and Instagram ads. These tools use cookies, and Google and Meta may collect information about your visits to this and other sites and use it to provide measurement and to show you ads. These cookies can tell us that a visit led to a booking.

When you send us a form, we also record which ad or website referred you, so we know which ads work.

You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout, adjust ad preferences in your Facebook or Instagram settings, or use the industry opt-out at optout.aboutads.info. You can also block or delete cookies in your browser. The booking form works either way. We do not use advertising cookies to make decisions about pricing.

Some of our social media ads include a short form. If you submit one, we receive what you entered, such as your name, email, phone, company, ZIP code, your answers about the space, and which ad you responded to. We use it only to contact you about the walkthrough or quote you asked for. To have a submission deleted, email us.

We keep before-and-after photos privately as part of the job record. We do not use photos of your property in advertising without your permission.

We keep records as long as needed to provide the service and to meet tax, accounting and legal requirements. You can ask us to delete entry instructions sooner.

We use reasonable measures to protect your information, but no system is completely secure. Your client portal link is private to you, so please do not share it. If you notice a problem, email hello@kleenupsolutions.com.

Email or call us to see what we hold about you, correct it, ask us to delete it, or have entry instructions removed from a past job. We aim to respond within 30 days. There is no charge, and asking does not affect your service.

Every marketing email we send has an unsubscribe link. Messages about a job you booked, such as confirmations, photos, and invoices, are part of the service and are not marketing.

Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

If we change this policy, we will update the effective date above.

The terms covering the service itself are in our Terms of Service.