1. Ask for proof of insurance
Ask every company for a certificate of insurance (COI) before work starts. Your property manager or landlord may need to be named on it. Kleen Up carries general liability insurance, with a certificate of insurance on request.
2. See your space before you get a quote
A good quote reflects your actual space. Many companies offer a walkthrough so they can see the square footage, floor types, restrooms and break areas. Kleen Up walks the space with you, on site or over Zoom, before it sends a quote.
3. Put the scope in writing
Ask for a written list of what is cleaned and how often: for example trash, restrooms, kitchens and break rooms, floors, dusting and high-touch surfaces. A clear scope prevents surprises for both sides.
4. Match the frequency to how you use the space
A busy office, a medical or dental office and a small retail space need different schedules. Ask whether the company can adjust frequency as your needs change.
5. Know who to contact
Ask who your point of contact is and how quickly they respond. Find out how you report an issue and how it gets fixed.
6. Read the agreement
Check the billing terms, how to change the scope, and how to end the service. Kleen Up offers Net-30 invoicing for commercial clients.
7. Ask how the crew is screened
Ask how cleaners are screened before they work in your building. At Kleen Up, every contractor verifies their ID and authorizes a background check.
Kleen Up provides commercial cleaning and janitorial service in Raleigh, Durham, Cary, Chapel Hill and nearby towns.